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Live Chat Support

Agents onlineTake waiting chats and reply in real time

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Chat History

Every AI & live conversation — open one to replay it • Live

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Knowledge Base

Q&A entries that train your chatbots — searchable & prioritized per bot • Live

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Websites & files that feed your chatbots' answers • Live

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Products & Services

Your sellable catalog — shown by chatbots to customers • Live

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Catalog Value

Chatbot

Type All Types Products Services

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Sort Newest first Price: Low to High Price: High to Low Name: A-Z Name: Z-A

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Orders

Customer orders pipeline — confirm, complete, or cancel • Live

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Inquiries / Quotes

Customer quote requests & questions — reply, then mark answered or closed • Live

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Inbox

External Website API

Connect any client website. Products sync instantly to Browse Products & Services — no refresh needed.

Live

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Select Chatbot

Each bot has its own catalog

2

Choose Mode

Pull or Push

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Sync & Go Live

Instant in chat

Select Chatbot

Config, keys and catalog are per-chatbot — switching loads that bot's settings.

Pull Mode You fetch

Paste client API URL → VeloCHAT fetches

Push Mode They send

Give Push URL + key → they POST to you

Pull from Client Website

VeloCHAT → Their API

GET JSON

Client API URL *

Must return JSON array: [{name, price, category, ...}]

Auth Type Header X-API-Key Bearer Token Query ?key= None (public)

Header Name

API Key / Token

Auto-sync on webhook — update catalog when client notifies change

Test Fetch Pull & Sync Now Save Config

Last sync: —

Push to VeloCHAT

Their Website → VeloCHAT

POST JSON

Give these 2 things to the client developer. Their site will POST products to your Push URL with the API key in header X-API-Key.

Push URL — POST products here

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Webhook URL — they call when catalog changes

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VeloCHAT API Key — per chatbot

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cURL Example Copy

Public Catalog — share to verify

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Field Reference

What VeloCHAT accepts — aliases auto-mapped

Any shape works

VeloCHAT Field	Aliases Accepted	Example
name *	title label	Daikin 1.5HP
price *	cost amount	28900
category	cat group	AIRCON Brand
type	product / service	product
description	desc details	Energy saving
image	photo image_url	https://.../img.jpg
is_active	1 / 0	1

Minimal JSON: {"products":[{"name":"Daikin 1.5HP","price":28900,"category":"AIRCON Brand","type":"product"}]} Copy

User Management

Administrators & chatbot assignments • Live

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System Settings

Global Site Name

Main System Logo

AI API Configuration

You can add up to 8 Gemini API keys. The system will automatically rotate between them to maximize free usage.

Gemini API Key 1 (Primary)

Gemini API Key 2

Gemini API Key 3

Gemini API Key 4

Gemini API Key 5

Gemini API Key 6

Gemini API Key 7

Gemini API Key 8

Fallback Provider (DeepSeek)

DeepSeek API Key

Provider Priority Gemini first, then DeepSeek DeepSeek first, then Gemini Gemini Only DeepSeek Only

Enable Auto-Fallback Yes, switch if quota exceeded No, only use primary

Save Global Changes

Widget Generator

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Messenger Webhook

Connect each chatbot to its Facebook Page — copy the URL, verify, go live • Live

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Setup Guide

Click to expand

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Create App

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Add Messenger

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Save Tokens

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Verify URL

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Go Live

Connections

Activity Logs

Every admin add, edit & delete — chat history is never logged • Live

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Timeline

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Support Tickets

Centralized command for user support requests

CREATE NEW TICKET

Status Filter All Statuses

Priority level All Priorities

Issue category All Categories

Keyword Search

TICKET ID	SUBJECT & CATEGORY	CURRENT STATUS	PRIORITY	REQUESTER / AGENT	ACTIONS
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